Many businesses are turning to global AI and overseas staffing as a way to reduce their costs. While these decisions may lower expenses, they can also raise important questions about who has access to your personal information and what laws protect it.
Some companies that help people with Social Security disability claims are now relying on artificial intelligence, third-party call centers, or workers located outside the United States. Frequently they will handle customer service, file applications and appeals, request medical records, and manage sensitive files.
In such cases, these workers will have access to Social Security numbers, medical records, financial reports, and other highly confidential documents and information.
When that work is performed overseas, your personal information may be subject to different privacy laws, or in some countries, far fewer legal protections than those that exist in the United States. If a privacy issue arises, enforcing your rights across international borders can be far more difficult.
Disability Advocates has been noticing this disturbing trend in other companies, and we believe our clients deserve better.
That’s why we have made a deliberate decision not to outsource any part of your disability claim. Every phone call, every application, every appeal, and every request for medical records is handled by our own trusted team.
Your disability claim contains some of the most personal details of your life. Protecting that information isn’t just good business, it’s a responsibility we take seriously. By keeping your case in the hands of our experienced team, we maintain greater oversight, stronger accountability, and tighter control over who has access to your confidential information.
Could we save money by outsourcing? Yes. But saving money has never been our highest priority.
Keeping our clients safe, protecting their privacy, and earning their trust will always come first.
At Disability Advocates, people come before profits. That’s a promise.